Sometimes we get calls about problems where government can only do so much.
PROBLEM I: With water conservation on his mind, Hank Stephens wondered why the city of San Diego hadn't stopped water from seeping out of cracks in Black Mountain Road near Westview Parkway in Mira Mesa.

THE SITE: Black Mountain Road near Westview Parkway in Mira Mesa.
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He first noticed the leak two years ago. He called the Water Department and was referred to the Street Division. When he called Streets, he was referred back to Water.
STATUS: Jim Fisher, deputy director of water operations, said workers have already checked twice for a leak in city water pipes and come up dry.
Last week, city crews turned off sprinklers on a landscaped median and slopes. The street quickly dried up. The sprinklers have been turned back on. If the seepage returns, Fisher said, the city will get in touch with the responsible party through contact information for the water meter that services the irrigation system.
WHO'S RESPONSIBLE: Jim Fisher is trying to find the source of the leak. He can be reached at (619) 533-3121 or jfisher@sandiego.gov.
PROBLEM II: Guy Street near Keating Street in San Diego's Old Town is very steep and very dangerous, said resident Michael Brooks.
This short, dead-end section of Guy is paved with asphalt and looks more like a common driveway than a street. Steep streets on either side of Guy are made of concrete.
The steepest section closest to Keating is eroding, and cars lose traction on small chunks of asphalt. Brooks said a neighbor had to stop while driving up Guy and slid down onto Keating and hit a car.
The Street Division would not make extensive repairs because Guy is considered an unimproved road.
STATUS: Hasan Yousef, the city Street Division's deputy director, said property owners are responsible for resurfacing the street. The city will, as needed, fill potholes for safety's sake, as it did in May.
Yousef said the city will sweep the area to remove loose asphalt. The street will be placed on the Engineering and Capital Projects' unfunded street improvements list, but it's highly unlikely the city would ever pay for major improvements.
WHO'S RESPONSIBLE: For minor repairs, Hasan Yousef, who can be reached at (619) 527-7504 or hyousef@sandiego.gov.
NEED A PROBLEM SOLVED: Is there a problem government hasn't fixed despite your complaints? Whether it's a missing bus bench or an unkempt park anywhere in San Diego County, Just Fix It might be able to help.

Complaint forms are at justfixit.uniontrib.com, or call (800) 820-8714.